FAQ

After placing your order, it typically takes 1–5 business days for it to be prepared, processed, and shipped.

Processing times may vary depending on your order quantity and the availability of your selected items. Once your order has been shipped, you will automatically receive a confirmation email with your tracking details.

If your order hasn’t shipped after this timeframe, please reach out to us at hello@belnay.com — we’ll make sure to take care of it right away.

The standard shipping fee for orders over €90 is FREE in selected countries.

For orders under €90, the shipping fee is €5.95 in selected countries.

Exact shipping costs are calculated and shown at checkout.

We offer international shipping to a wide range of countries. Enter your address at checkout for shipping eligibility.

After your order is sent, it usually arrives within 7–15 business days, and may take a little longer depending on the destination.

Tracking can stay quiet for 2–4 days while the parcel flies to Europe and clears customs. That is normal. Track your order lists who delivers in your country.

Our confirmation or shipping emails may end up in your spam folder. Please check there first. If you still haven’t received them, feel free to contact us at hello@belnay.com.

To view our policies, including our return policy, please visit our Our Policies page.

Sizing details are listed on each product page. For clothing and accessories, please check the measurements and guidance shown with the item.

You can also use our Size Guide for general sizing. If you are unsure, contact us at hello@belnay.com and we’ll help you choose.

Once your order ships, you receive a confirmation email with tracking details.

You can follow the parcel on Track your order with that tracking number, or look it up with the email on your order.

Tracking can stay quiet for 2–4 days while the parcel flies to Europe and clears customs. That is normal.

No. Duties and taxes are included — the price you see is the price you pay.