Privacy policy

Last updated: July 18, 2026

DOVAIRE (“we”, “us”, or “our”) operates the online store at dovairestudios.com and related Shopify storefronts.

This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our store, create an account, place an order, or contact us.

Questions about this policy or your personal data: dovairestudios@gmail.com. We do not publish a physical street or postal address for privacy correspondence; please use email.

Scope

This policy covers personal information processed in connection with our Shopify-hosted store and customer communications.

That includes email and TikTok @dovaire.studios when you message us there.

Information we collect

Depending on how you use the store, we may collect:

  • Identity and contact data — name, email address, phone number, and shipping/billing details you provide at checkout or in your account
  • Order and transaction data — products purchased, amounts, payment status, and fulfilment records. Card payments are typically handled by Shopify and payment providers; we do not store full card numbers on our own servers
  • Technical and usage data — IP address, browser type, device information, approximate location derived from IP, pages viewed, and referring URLs, via cookies and similar technologies used by Shopify and analytics tools
  • Communications — messages you send to dovairestudios@gmail.com or via social channels, including attachments for support

How we use information

We use personal information to:

  • Process and fulfil orders, arrange shipping, and send confirmations and tracking notices
  • Provide customer support and handle returns or refund requests
  • Operate, secure, and improve our storefront
  • Meet legal obligations (tax, accounting, fraud prevention)
  • Communicate about orders or, where permitted, marketing (you may opt out of marketing emails)

Legal bases

Where GDPR or similar laws apply, we rely on:

  • Contract performance (fulfilling your order)
  • Legitimate interests (store security and improvement, fraud prevention)
  • Consent (where required for cookies or marketing)
  • Legal obligation

Shopify and service providers

Our store runs on Shopify. Shopify and its subprocessors process store and checkout data on our behalf.

Carriers, payment processors, and email providers may also process data as needed. Data may be processed in countries other than your own, subject to Shopify’s transfer mechanisms described in Shopify’s privacy materials.

Cookies

Shopify and integrated tools may use cookies or local storage for cart functionality, preferences, analytics, and marketing.

Browser settings can control cookies; disabling some may affect the store.

Sharing

We do not sell personal information. We share data only as needed with:

  • Shopify and payment/fulfilment partners to complete purchases and deliveries
  • Advisors or authorities when required by law or to protect our rights
  • Platforms you choose to contact us on (such as TikTok)

Retention

We retain order and customer records as needed for fulfilment, support, legal/accounting duties, and disputes.

Support materials are kept for the period required to resolve your request and related claims.

Security

We apply reasonable safeguards appropriate to our size and data types.

No online system is completely secure; use a strong unique password for any account.

Your rights

Depending on your location, you may request access, correction, deletion, restriction, objection, or portability.

Email dovairestudios@gmail.com to exercise these rights. You may also contact your local supervisory authority.

International customers

Ordering internationally may involve cross-border transfers for checkout, payment, and shipping as part of providing the service.

Children

Our store is not directed to children under 16 (or the applicable local minimum age).

Contact us if you believe a child provided data so we can delete it where appropriate.

Third-party sites

Linked third-party sites have their own privacy practices. Please review those policies separately.

Changes

We may update this Privacy Policy; the “Last updated” date will change when we do.

Continued use of the store after an update acknowledges the revised policy.

Contact

DOVAIRE

Email: dovairestudios@gmail.com

Website: https://dovairestudios.com

TikTok: @dovaire.studios

For privacy requests, use email only. Do not send sensitive identity documents unless we specifically request them for a verified support case.