Shipping policy
At BELNAY, we prepare and dispatch orders with care so your pieces reach you in good condition.
This Shipping Policy explains how we process orders, how delivery works, and what you can expect after checkout on https://belnay.com.
Order processing
Once your payment is confirmed, we aim to process your order within 1–3 business days (Monday–Friday, excluding public holidays observed by our fulfilment team).
During busy periods or promotional events, processing may take a little longer.
You will receive an email confirmation when your order is placed, and a further message when it ships.
Worldwide shipping
BELNAY ships to destinations worldwide where carriers and local regulations allow.
Availability of certain services may vary by country. Shipping options and estimated costs (if any) are shown at checkout before you complete your purchase.
Delivery estimates
After your order leaves our fulfilment process, typical transit times are approximately 7–10 business days. Most orders arrive within 8–13 business days of ordering.
Timing depends on your location, the carrier selected, and customs clearance where applicable.
These timeframes are estimates only and are not guaranteed delivery dates.
Delays can occur due to:
- Weather or peak season volume
- Local postal conditions
- Border inspection or customs processing
Tracking
When tracking information becomes available, we send it to the email address associated with your order.
Please check your inbox and spam/junk folders. Use the tracking details provided by the carrier to follow your parcel’s progress.
Your delivery details
You are responsible for providing a complete and accurate shipping address and a reachable phone number at checkout.
Incorrect or incomplete information may result in failed delivery, return to sender, or additional fees charged by the carrier.
BELNAY is not responsible for delays or loss caused by details you supplied incorrectly.
After handover to the carrier
Once your package has been handed over to the shipping partner, delivery times are largely outside our direct control. Delivery estimates are not guaranteed.
If a parcel is lost in transit and never reaches you, we refund it as described in our Refund Policy. This does not apply when the address you entered was incorrect or incomplete.
BELNAY is not liable for delays caused by the carrier, customs holds, or import restrictions imposed by your country.
Import duties and taxes are included in the price for every destination, so nothing is charged on delivery or at customs.
Questions
For shipping questions about a BELNAY order, contact us at info@belnay.com or on TikTok at @belnay.official.
Please include your order number and the email used at checkout so we can assist quickly.
