Service

Questions about your order, shipping or a return? You will find everything here. Can't find your answer? Our team is happy to help by e-mail.

We answer e-mail:

Every day, also at the weekend.

E-mail us Reply within a day

Ordering

Do I need an account to place an order?No — you can check out as a guest. An account does make it easier to follow your order and keep your details for next time.
How do I know my order went through?You receive an order confirmation by e-mail right away. Once your parcel ships, a second e-mail follows with your track & trace code.
Can I change or cancel my order?E-mail us with your order number within 1–3 business days of placing it. After that the order is being prepared and can no longer be changed, but you can still request a return within 14 days of delivery.
I did not receive a confirmation e-mail?Check your spam or promotions folder first. Still nothing? E-mail us and we will look it up for you.

Which payment methods do you accept?Visa, Mastercard, Maestro, Apple Pay, Google Pay, Shop Pay, PayPal and Klarna. In Belgium also Bancontact.
Is paying on your site safe?Yes. All payments run over an encrypted connection through Shopify Payments and we never store card details ourselves.
When is my payment charged?Directly at checkout.

What does shipping cost?Shipping is free on orders above €79. Below that, the rate is shown at checkout.
How long does delivery take?Orders are dispatched within 1–3 business days and delivery usually takes 7–10 business days after preparation, depending on destination. Most orders arrive within 8–13 business days of ordering. Tracking can stay quiet for 2–4 days while the parcel flies to Europe and clears customs — that is normal.
Can I follow my order?Yes — every parcel ships with track & trace. You receive the code by e-mail and can follow your parcel via Track your order in the menu, which also lists the last-mile carrier for your country.
Do I pay duties or taxes on delivery?No. All costs included: customs, VAT and import fees. You never pay anything at the door or at customs.

What is your return policy?Returns are possible under certain conditions, within 14 days of delivery. Items must be unworn, unwashed and in their original packaging. Full details are in our Refund policy.
How do I register a return?E-mail us with your order number and we will send you the return instructions.
When do I get my refund?Approved refunds go back to your original payment method within 14 days of receiving your return.

My item arrived damaged or incorrect?E-mail us within 14 days of delivery with a photo and your order number. If the mistake is ours, we refund you.
How do I care for my items?Care instructions are on the label of each garment. Treated well, our pieces are made to last.