Service

Questions about your order, shipping or a return? You will find everything here. Can't find your answer? Our team is happy to help by e-mail.

We answer e-mail on weekdays:

Messages sent in the weekend are handled on Monday.

E-mail us Reply within 48 hours

Ordering

Do I need an account to place an order?No — you can check out as a guest. An account does make it easier to follow your order and keep your details for next time.
How do I know my order went through?You receive an order confirmation by e-mail right away. Once your parcel ships, a second e-mail follows with your track & trace code.
Can I change or cancel my order?E-mail us as soon as possible with your order number. Once a parcel has been handed to the carrier we can no longer adjust it, but you can always return it within 14 days.
I did not receive a confirmation e-mail?Check your spam or promotions folder first. Still nothing? E-mail us and we will look it up for you.

Which payment methods do you accept?iDEAL, Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal and Klarna.
Is paying on your site safe?Yes. All payments run over an encrypted connection through Shopify Payments and we never store card details ourselves.
When is my payment charged?Directly at checkout. With Klarna, the terms of your chosen Klarna option apply.

What does shipping cost?Shipping is free on orders above €90. Below that, the rate is shown at checkout.
How long does delivery take?Orders are dispatched within 1–3 business days and delivery usually takes 7–15 business days, depending on destination. Tracking can stay quiet for 2–4 days while the parcel flies to Europe and clears customs — that is normal.
Can I follow my order?Yes — every parcel ships with track & trace. You receive the code by e-mail and can follow your parcel via Track your order in the menu, which also lists the last-mile carrier for your country.
Do I pay duties or taxes on delivery?No. Duties and taxes are included — the price you see is the price you pay.

What is your return policy?You can return your order within 14 days of delivery. Items must be unworn, unwashed and in their original packaging.
How do I register a return?E-mail us with your order number and we will send you the return instructions.
When do I get my refund?Once your return is received and checked, we refund within 14 days to your original payment method.

My item arrived damaged or incorrect?E-mail us within 48 hours of delivery with a photo and your order number and we will make it right — with a replacement or a full refund.
How do I care for my items?Care instructions are on the label of each garment. Treated well, our pieces are made to last.