Refund policy
This Refund Policy describes how returns and refunds work for purchases made from DOVAIRE via dovairestudios.com.
Return request window
If you wish to request a return, you must contact us within 14 days of delivery.
We use the date the carrier marks the order as delivered, or the date you first received the goods.
Requests submitted after this window may be declined.
Return shipping
Unless we expressly agree otherwise in writing, return shipping costs are your responsibility.
We recommend using a trackable service and retaining proof of postage until your request is resolved.
No exchanges
DOVAIRE does not offer exchanges.
If you need a different size, colour, or style, please submit an eligible return request (where applicable) and place a new order separately.
When refunds are available
Refunds are issued only for verified DOVAIRE errors, including:
- Wrong item or colour — you received something different from what you ordered
- Non-delivery — tracking shows the parcel was never delivered, and the failure is attributable to DOVAIRE or our shipping partner (not to an incorrect address you provided)
- Our processing mistake — an address or fulfilment error on our side that prevented correct delivery
Change of mind, incorrect sizing chosen at checkout, or buyer’s remorse do not qualify for a refund under this policy, except where required by applicable law.
Evidence required
To review a claim, we may ask for clear photo or video evidence of the issue.
Examples include the item received, packaging labels, and your order confirmation. Incomplete evidence may delay or prevent approval.
How to contact us
Email dovairestudios@gmail.com with:
- Your order number
- A short description of the issue
- Any supporting media
Approved refunds are returned to the original payment method once we have verified the claim and, where a physical return is required, once we have received and inspected the goods.
